Frequently Asked Questions

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Frequently Asked Questions

Client Portal

Our clients have the ability to log in to a secure interface to view their quotes, invoices, to make payments and view receipts online. Our clients can also add work requests to the Client Portal to directly contact us with a new project or service request.

Client Portal
Do you have any questions about accessing your Client Portal or your account? Please contact us directly.

Licensing, Certification & Insurance

Do you carry workers' compensation coverage on your employees?
Yes. Certificate of coverage available upon request.

Do you carry general liability coverage?
Yes. Proof of Insurance is available upon request.

Are you licensed to do plumbing in the State of Ohio?
Yes. 34571

Are you licensed to do work in the City of Cincinnati?
Yes. CBRC005582

Are you bonded and insured in Hamilton and Clermont Counties?

Are you a LEAD SAFETY Renovation Certified firm, certified to perform Lead-based paint renovation, repair, and painting activities pursuant to 40 CFR Part 745.89?
Yes. NAT-F148261-2

Payment & Financing

What forms of payment do you accept?
We accept cash and credit card.

Do you offer in-house financing?
We currently do not.

Where should I mail payments to?
Please mail all payments and correspondence to the following: PO BOX #9Terrace Park, OH 45174

Other FAQs

Are you a team member model or a subcontracting model company?
We are an employee model company. Instead of hiring employees seasonally or subcontracting out for every job, all of our employees are hired full-time, year around. We invest in our employees and build a culture of honor and care. We hope you notice the difference too.

Do you do big projects?
Yes, we can install and build for your home or business.

Do you do small projects?
Yes! Ask us if we can help you out with the smaller items. Give us a call.

Do you work with investors?
Yes, are you interested in investing in a property? Check out our Renovation section.

Service Agreement

This Agreement is made and entered into on the date signed on HHG quote, by and between the Client named on HHG quote, (hereinafter referred to as Client), and “HANDY HOME GUYS, LLC.” (hereinafter referred to as HHG) for service named on Quote at Client location named on quote (hereinafter referred to as Property).  
THEREFORE, in consideration of the mutual promises set forth above and below, the parties agree as follows:
TERM/TERMINATION. This Agreement shall terminate automatically upon completion of described work in the quote or as per discussion between parties. Lawn Care, Grounds Management and Cleaning service agreements terminate on December 31st of the year agreement is made, unless otherwise specified on quote.
RELATIONSHIP OF PARTIES. It is understood by the parties that HHG is an independent contractor with respect to the Customer, and not an employee of the Customer. The Customer will not provide fringe benefits, including health insurance benefits, paid vacation, or any other employee benefit, for the benefit of HHG.
COMPLIANCE WITH APPLICABLE STATUTES, ORDINANCES, AND REGULATIONS. In performing the services required of it under this Agreement, HHG shall comply with all applicable federal, state, county, and city statutes, ordinances, and regulations to the best of our ability. Securing any building permits or similar approvals shall be at the sole cost and responsibility of the Client. If Client chooses not to secure permits or similar approvals for job, Client shall defend, indemnify, and hold harmless HHG, and its employees, successors and assigns, from and against any and all claims, demands, causes of action, damages, liabilities, losses, and expenses arising from any consequences thereof.
CONDITIONS. It is the Client’s responsibility to remove items from the yard or project area, and to make sure vehicles are not in the way of service. Client is responsible for any damage to unmarked obstacles on property. This includes but is not limited to, electrical fences, sprinkler systems, in-ground lights, decorative objects, toys or any other object. Client is responsible for all damage caused to and/or by hidden objects as well as any damage caused to HHG equipment due to hidden objects.
Services will be performed as specified in quote. If HHG arrives to your premises for lawn care services and the mowing has already been completed by someone other than HHG without prior communication, charges for visit may still apply. If Client requests for HHG to perform a partial property lawn care cut, a full charge will still apply.
Client is responsible for notifying HHG crew foremen of any warnings, advisories, or waiting periods necessary for service caused by application of chemicals, products, or any other reason it would need to be temporarily suspended. Notification must be made verbally over the phone or in a voice message. In the case that a client fails to warn HHG crew in an appropriate time frame and a HHG representative sustains injuries as a result of chemicals, products, or another company’s service, Client is responsible for any and all costs that may be incurred by injury to persons, equipment or property.
If a service is specified at an hourly rate, hours are based on services performed. Billable hours include any time that HHG spends servicing Client; including but not limited to work performed and time spent obtaining materials, permits or any other necessary part of service. Hourly rates do not include material costs, permit costs, or any other expenses that may arise as a result of service.
LIABILITY. Client shall defend, indemnify, and hold harmless HHG, and its employees, successors and assigns, from and against any and all claims, demands, causes of action, damages, liabilities, losses, and expenses arising from the project and/or the contract to the extent caused by the fault of Client.
HHG shall defend, indemnify, and hold harmless Client, its successors and assigns from and against all liability to any third party for bodily injury, death, or tangible property damage caused by the negligent acts or omissions of HHG.
INSURANCE. HHG, at its own cost and expense, shall procure and maintain throughout the term of this Agreement a workers’ compensation insurance policy for the protection of its employees engaged in work under this Agreement. HHG is insured up to $1,000,000 and can provide documentation upon request.
CHANGE ORDER. HHG may request or the Client may order changes in the Job Scope or the timing or sequencing of the Job that may require additional cost to Client. All such changes in the Job scope that require additional cost shall be formalized in a Change Order. Any such requests shall be processed as follows: The Client and HHG member shall negotiate in good faith an appropriate price and time and shall conclude these negotiations as expeditiously as possible. Acceptance of the Change Order shall not be unreasonably withheld.

Client agrees to pay total cost of Change Order upon the completion of the formalized Change Order Form. For Change Orders that will be billed on an hourly and expense basis, Client agrees to pay total bill for Change Order upon completion of agreed description of the Change Order. Change Orders will not affect Agreement price or scheduled draws.
BILLING. Payment is due 15 days after the invoice date. Service(s) will be suspended if balance is not paid within 30 days of invoice issue date. Any invoices not paid within 30 days of issue date will be subject to a finance charge calculated at an annual rate of 18% or $5 per month, whichever is greater. Returned checks, e-checks or bounced payments are charged a $30.00 fee per occurrence. If there is a remaining balance after 90 days of receipt of the invoice, Client will be responsible for any and all costs (including, but not limited to, collection agency fees, attorney’s fees, and litigation costs) that HHG incurs to collect the outstanding amount.
If a deposit is specified in a quote, the deposit is due to schedule services, or upon signing of Agreement. For larger projects, an additional forty percent of total original agreement price is due upon the defined halfway point of job, or as stated in the client message section of the quote.. Ten percent or total remaining balance is due at consummation of service, or as stated in the client message section of the quote.

PROPRIETARY RIGHTS. The parties acknowledge that HHG owns creative rights to work. Client and Owner shall permit HHG or person(s) employed by or engaged by HHG, without compensation or consideration to Client or Owner, to take photographs at the project site of completed work and work in progress, for purposes including, but not limited to, publication in newspapers, magazines and other print media, use in broadcast media, publication via the Internet, and use in marketing materials used by HHG. Such photographs and any accompanying descriptions shall not identify Client nor Owner nor the property address of the project without the express written consent of Client or Owner. HHG reserves the right to install a temporary yard sign advertising HHG’s services.
ENTIRE AGREEMENT. This Agreement contains the entire Agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Agreement. This Agreement supersedes any prior written or oral agreements between the parties.
SEVERABILITY. If any provision of this Agreement will be held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision will be deemed to be written, construed, and enforced as so limited.
APPLICABLE LAW. This Agreement shall be governed by the laws of the State of Ohio.
This Agreement was updated on August 04, 2022.