Frequently Asked Questions


Our clients have the ability to log in to a secure interface to view their quotes, invoices, to make payments and view receipts online. Our clients can also add work requests to the Client Portal to directly contact us with a new project or service request.

Client Portal

Do you have any questions about accessing your Client Portal or your account? Please contact us directly.

  • Do you carry workers compensation coverage on your employees?

Yes. Certificate of coverage available upon request.

  • Do you carry general liability coverage?

Yes. Proof of Insurance available upon request.

  • Are you licensed to do work in the State of Ohio?

Yes. CBRC005582

  • Are you a LEAD SAFETY Renovation Certified firm, certified to perform LEAD Abatement?

Yes. Certificate available upon request.

  • What forms of payment do you accept?

We accept cash and credit card.

  • Do you offer in house financing?

We currently do not.

  • Where should I mail payments to?

Please mail all payments and correspondence to:

6908 Cambridge Ave.
Cincinnati, OH 45227

  • Are you an employee model or a subcontracting model company?

We are an employee model company. Instead of hiring employees seasonally or subcontracting out for every job, all of our employees are hired full time, year around. We invest in our employees and build up a culture of honor and care. We hope you notice the difference too.

  • Do you do big projects?

Yes, we will can install and build for your home or business.

  • Do you do small projects?

Yes! Ask us if we can help you out with the smaller items. Give us a call.

  • Do you work with investors?

Yes, are you interested in investing in a property? Check out our Renovation page.

This Agreement is made and entered into on the date listed above, by and between the Client named above, (hereinafter referred to as Client), and “HANDY HOME GUYS, LLC.” (hereinafter referred to as HHG) for service named above at Client location named above (hereinafter referred to as Property). Note that Handy Home Guys, LLC. does business as Handy Lawn Guys.

THEREFORE, in consideration of the mutual promises set forth above and below, the parties agree as follows:

TERM/TERMINATION. This Agreement shall terminate automatically upon completion of described work above or as per discussion between parties. Lawn Care and Grounds Management services Agreements terminate on December 31st of the year agreement is made.

RELATIONSHIP OF PARTIES. It is understood by the parties that HHG is an independent contractor with respect to the Customer, and not an employee of the Customer. The Customer will not provide fringe benefits, including health insurance benefits, paid vacation, or any other employee benefit, for the benefit of HHG.

PERMITS & CODE. HHG will perform all tasks according to proper building, electrical, and plumbing code to the best of our ability. However, the Client assumes all responsibility for permits and inspections and all costs.

COMPLIANCE WITH APPLICABLE STATUTES, ORDINANCES, AND REGULATIONS. In performing the services required of it under this Agreement, HHG shall comply with all applicable federal, state, county, and city statutes, ordinances, and regulations. Securing of any building permits or similar approvals shall be at the sole cost and responsibility of the Client.

CONDITIONS. It is the Client’s responsibility to remove items from the yard or project area, and to make sure vehicles are not in the way of service. Client is responsible for any damage to unmarked obstacles on property. This includes but is not limited to, electrical fences, sprinkler systems, in-ground lights, decorative objects, toys or any other object. Client is responsible for all damage caused to and/or by hidden objects as well as any damage caused to HHG equipment due to hidden objects.

Services will be performed as specified above. If HHG arrives to your premises for lawn care services and the mowing has already been completed by someone other than HHG without prior communication, charges for visit may still apply.

Client is responsible for notifying HHG crew foremen of any warnings, advisories, or waiting periods necessary for service caused by application of chemicals, products, or any other reason it would need to be temporarily suspended. Notification must be made verbally over the phone or in a voice message. In the case that a client fails to warn HHG crew in an appropriate time frame and a HHG representative sustains injuries as a result of chemicals, products, or another company’s service, client is responsible for any and all costs that may be incurred by injury to persons, equipment or property.

If a service is specified at an hourly rate, hours are based on services performed. Billable hours include any time that HHG spends servicing client; including but not limited to work performed and time spent obtaining materials, permits or any other necessary part of service. Hourly rates do not include material costs, permit costs, or any other expenses that may arise as a result of service.

LIABILITY. Client shall defend, indemnify, and hold harmless HHG, and its employees, successors and assigns, from and against any and all claims, demands, causes of action, damages, liabilities, losses, and expenses arising from the project and/or the contract to the extent caused by the fault of Client.

HHG shall defend, indemnify, and hold harmless Client , its successors and assigns from and against all liability to any third party for bodily injury, death, or tangible property damage caused by the negligent acts or omissions of HHG.

INSURANCE. HHG, at its own cost and expense, shall procure and maintain throughout the term of this Agreement a workers’ compensation insurance policy for the protection of its employees engaged in work under this Agreement. HHG is insured up to $1,000,000 and can provide documentation upon request.

CHANGE ORDER. HHG may request or the Client may order changes in the Job Scope or the timing or sequencing of the Job that may require additional cost to client. All such changes in the Job scope that require additional cost shall be formalized in a Change Order. Any such requests shall be processed as follows: The Client and HHG member shall negotiate in good faith an appropriate price and time and shall conclude these negotiations as expeditiously as possible. Acceptance of the Change Order shall not be unreasonably withheld.

Client agrees to pay total cost of Change Order upon the completion of the formalized Change Order Form.  For Change Orders that will be billed on an hourly and expense basis, Client agrees to pay total bill for Change Order upon completion of agreed description of the Change Order.  Change Orders will not affect Agreement price or scheduled draws.

BILLING. Payment is due 15 days after invoice date. Service(s) will be suspended if balance is not paid within 30 days of invoice issue date. Any invoices not paid within 30 days of issue date will be subject to a finance charge calculated at an annual rate of 18%. Returned checks, e-checks or bounced payments are charged a $30.00 fee per occurrence. If there is a remaining balance after 90 days of receipt of the invoice, Client will be responsible for any and all costs (including, but not limited to, collection agency fees, attorney’s fees, and litigation costs) that HHG incurs to collect the outstanding amount.

If a deposit is specified in a quote, the deposit is due at commencement of services or signing of agreement. For remodeling and construction, forty percent of total original agreement price is due upon the defined halfway point in the client message section. Ten percent or total remaining balance is due at consummation of services. For all Handy Lawn Guys services, the remaining balance is due at job completion unless otherwise specified by HLG agent.

ENTIRE AGREEMENT. This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Agreement. This Agreement supersedes any prior written or oral agreements between the parties.

SEVERABILITY. If any provision of this Agreement will be held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision will be deemed to be written, construed, and enforced as so limited.

APPLICABLE LAW. This Agreement shall be governed by the laws of the State of Ohio.